Shipping Policy

At Just Jigsaws, every custom puzzle is individually created using the photograph you provide. Because your puzzle is made especially for you, please allow time for both production and delivery when placing your order.

Where We Ship

We ship to addresses across Canada.

At this time, our Canadian website is intended for orders being delivered within Canada.

Order Processing & Production

Custom jigsaw puzzles are made to order and require production time before they can be shipped.

Handling and production time: 1–2 business days

Orders are processed Monday to Saturday. Production time begins after your order has been successfully placed and payment has been received.

Please note that production times may occasionally be longer during particularly busy periods, including Christmas and other major holidays.

Shipping & Delivery Times

Once your custom puzzle has been produced and dispatched, estimated transit time is:

3–11 business days

Our estimated total delivery time, including production and shipping, is:

4–13 business days

Delivery estimates are provided as a guide and may be affected by public holidays, remote delivery locations, carrier delays or other circumstances outside our reasonable control.

FREE Shipping Across Canada

We offer FREE standard shipping on ALL orders across Canada.

There is no minimum order value required.

Order Cut-Off Time

Our daily order cut-off time is 2:00 PM Pacific Time (Vancouver).

Orders placed after the daily cut-off will begin processing from the following business day.

Order Tracking

Once your order has been dispatched, we'll send you a shipping confirmation email.

Where tracking is available for your shipment, your tracking details will be included in this email.

Please allow a little time after receiving your shipping confirmation for tracking information to become active.

Multiple Items in One Order

If you order more than one item, your order may occasionally arrive in separate packages.

If this happens, you may receive separate tracking information for each shipment.

Please Check Your Shipping Address

Please make sure your delivery address is complete and correct before placing your order.

If you notice an error after ordering, contact us as soon as possible.

We'll do our best to update your address if your order has not yet been dispatched, but we cannot guarantee that changes will be possible once an order has been processed or shipped.

If an order needs to be resent because an incorrect or incomplete address was supplied by the customer, additional shipping charges may apply.

Delivery Delays

While we do our best to ensure orders arrive within the estimated timeframe, occasional delays can occur due to circumstances outside our reasonable control, including:

• Carrier delays
• Severe weather
• Peak holiday periods
• Public holidays
• Remote delivery locations
• Customs or transportation disruptions
• Other unforeseen delivery network delays

If your order appears to be significantly delayed, please contact us and we'll help investigate the shipment.

Lost Packages

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We will investigate the shipment with the delivery carrier.

If your package is confirmed as lost in transit, we will provide an appropriate resolution, which may include a replacement or refund, subject to the circumstances and applicable consumer law.

Packages Marked as Delivered

If your tracking shows that your order has been delivered but you cannot locate it, we recommend first:

• Checking around your property and any safe delivery locations
• Checking with other members of your household
• Checking with neighbours where appropriate
• Confirming the delivery address on your order
• Contacting the delivery carrier for further information

If you still cannot locate your package, please contact us and we'll assist with investigating the delivery.

A carrier scan showing “delivered” will not automatically mean we reject your claim. We will consider the available delivery information and circumstances when investigating the issue.

Damaged During Delivery

If your puzzle arrives damaged, please contact us as soon as possible.

Please provide your order number and clear photographs of:

• The damaged product
• The external packaging
• Any visible damage to the parcel

We'll review the issue and arrange an appropriate solution.

Please see our Refund & Returns Policy for further information.

Remote & Rural Locations

Delivery to remote or rural areas of Canada may occasionally take longer than our standard delivery estimates.

Standard shipping remains free on all orders across Canada.

Holiday Orders

Custom puzzles make popular gifts, particularly around Christmas.

If you're ordering for a specific occasion, we strongly recommend ordering well in advance to allow sufficient time for both production and delivery.

Unless we specifically advertise a guaranteed delivery date, delivery estimates should not be considered a guarantee that an order will arrive before a particular holiday or event.

Need Help With Your Delivery?

If you have any questions about your shipment or believe there's a problem with your delivery, please contact us through our Contact Us page and include your order number.

We'll be happy to help.

Last updated: September 2026